Our cost effective solutions help telecoms to achieve growth, operational excellence by leveraging new technologies and ecosystems.
workMETHODS provides comprehensive information technology consulting, systems integration, and custom application development and maintenance services for the Communications industry.
Value is created by workMETHODS' ability to combine technology with business knowledge. Clients experience the power of our business knowledge. They can count on our expertise is focused and specialized in their industry. workMETHODS helps improve operating efficiencies, retain customer loyalty, and increase wallet share. We help accelerate innovation, increase go-to-market speeds, and lower OSS/BSS development and support costs.
Our seasoned professionals apply deep-rooted industry knowledge to each project. We work with you on strategic planning and implementation through maintenance and extensions, to ensure stringent risk mitigation and continuous alignment with business objectives.
With our cost-effective solutions and outstanding services, we are well-poised to 'rewire' your organization.
Simply put, our Least Cost Routing solution analyzes, selects and directs the route/path for outbound and inbound calls REAL-TIME to minimize the cost and maximize call quality. It can integrate with your call router or session border controller to provide optimum routes. Administer rates, suppliers, network KPIs, users, etc. through a web-based interface. Stellar performance and highly scalable solution.
Manage your entire network equipment and circuits within a centralized system. Asynchronously capture data from other OSS/BSS systems through web services. Interfaces with Nokia, Ericsson, Siemens, Airspan, etc. Network EMSs for automated network discovery and reconciliation. Integrated Service ordering using ASOG guidelines. Several inbuilt reports delivered automatically.
Real-time Executive Dashboards for analysis and decision making. Interfaces with Ticketing Systems.
End-to-end intelligent automation of the entire telecom order management lifecycle, from offers to quoting to order capture and order fulfillment orchestration—resulting in lower costs, faster order cycles, and dramatically reduced fallout rates. Complete visibility across the entire order fulfillment system. Support for complex business rules. 100% Web-based Cloud Solution. Integrates with your back-office systems through web services, HTTP Post, and other mechanisms .
Our solution is designed to allow telecoms to collect consumption data, provide a flexible real-time rating, charging and billing, produce customizable invoices, process payments/credits/discounts, manage debt collection, and more. Monetize any service or subscription, over any medium and from any provider. Supports various pricing strategies such as: per device, pooled device, shared device, prepaid, pre-active device usage, segmentation, tiered pricing, discounts, trial periods – to name a few. 100% Web-based Cloud Solution.
A robust, scalable, and flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs, it helps you reducing costs and increasing the efficiency and transparency of your business communication. Centralize all your interaction channels with your customers to have a unified view. 100% web-based solution. Automated escalations, alerts, email communications, and many more. Robust reporting and analytics.
We build portals for your customers, employees, sales team, support team as well as your entire enterprise where collaboration and secured access to the right information is important. Information personalization, customization, single sign-on, powerful search, information integration, analytics, document and content management, and several others are core features on our Portal Solutions.
Our portals are extensible with customized portlets/web parts as well as web services-based integration. Lately, we have been integrating social media into our portals making them strategically important for the entire organization.